Calibrated Ascension HQ1. The Service
Calibrated Ascension HQ is a private, invite-only command center through which we plan, build, and deliver marketing and operations work — including offers, automation, and traffic — for our clients. The Service includes the application, dashboards, messaging, file storage, and any related tools we make available to you.
2. Accounts and access
Access is granted by invitation. To use the Service you agree to:
- Provide accurate account information and keep it up to date.
- Keep your password and sign-in credentials confidential, and not share your account.
- Be responsible for all activity that occurs under your account.
- Notify us promptly at support@mondai.io if you suspect unauthorized use of your account.
We may suspend or revoke access at any time if we reasonably believe these Terms have been violated, or to protect the Service or other users.
3. Acceptable use
You agree not to:
- Use the Service for any unlawful, infringing, or fraudulent purpose.
- Attempt to access data or accounts that are not yours, or probe, scan, or test the security of the Service.
- Interfere with or disrupt the integrity or performance of the Service.
- Upload malware, or content that is unlawful, defamatory, or that infringes another party’s rights.
- Reverse engineer or copy the Service except as permitted by law.
4. Your content and data
You retain ownership of the content, materials, and information you provide to the Service (“Your Content”). You grant us a limited, non-exclusive license to host, process, and use Your Content solely to operate the Service and deliver the work you have engaged us to perform. You are responsible for ensuring you have the rights necessary to provide Your Content to us.
5. Deliverables and intellectual property
Work products we create specifically for you under a signed engagement (“Deliverables”) become yours upon full payment, except for any of our pre-existing materials, templates, tooling, or know-how, which remain our property and which we license to you only as needed to use the Deliverables. The Service itself, including its software, design, and underlying technology, is and remains the property of Calibrated Ascension and its licensors.
6. Fees and payment
Fees, if any, are set out in your separate engagement, order, or invoice. Payments are processed by our third-party payment processor (Stripe); we do not store full card details. Unless stated otherwise, fees are non-refundable and exclusive of applicable taxes. Late or failed payments may result in suspension of the Service.
7. Third-party services
The Service relies on third-party providers (for example, hosting and database, payment processing, authentication, and email delivery). Your use of those features may be subject to the relevant provider’s terms. We are not responsible for third-party services that we do not control.
8. Confidentiality
Each party may receive non-public information from the other. Both parties agree to use such information only to perform under these Terms and to protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.
9. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any particular business result will be achieved.
10. Limitation of liability
To the maximum extent permitted by law, Calibrated Ascension will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid to us for the Service in the three (3) months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Calibrated Ascension from any claims, damages, and expenses arising out of Your Content, your use of the Service, or your violation of these Terms or of any law or third-party right.
12. Project participation and communication
Our goal is to deliver your Digital Temple as efficiently and smoothly as possible. We understand that life, business, travel, and unexpected circumstances can occasionally affect response times. If delays arise, simply let us know and we will gladly work with you to adjust the project timeline.
Unless otherwise agreed in writing, project timelines assume active participation from the Client and timely submission of requested feedback, approvals, assets, and account access.
If the Client becomes unresponsive for thirty (30) consecutive days or more, the project may be placed into an inactive status. During this period, project work, support, and scheduled deliverables may be paused until communication resumes.
Should the project remain inactive for more than thirty (30) consecutive days without communication from the Client, Calibrated Ascension Consulting LLC reserves the right to treat the project as dormant and reassign project resources. Reactivation may require a revised timeline, project restart fee, or placement into the next available production schedule.
We are committed to honoring our timelines and commitments, and we ask our clients to do the same so we can deliver the highest quality experience for everyone involved.
13. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or as otherwise set out in your engagement. Provisions that by their nature should survive termination (including ownership, confidentiality, disclaimers, and limitations of liability) will survive.
14. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
15. Governing law
These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-laws rules. The state and federal courts located in King County, Washington will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
16. Contact
Questions about these Terms? Contact us at support@mondai.io or Calibrated Ascension Consulting LLC, 2226 Eastlake Ave E, #1213, Seattle, WA 98102, USA.